This policy explains how StrandGate Hair handles information submitted through strandgatehair.com and related business communications.
Information we collect
When you submit an inquiry, we may collect your name, business email, company, country or market, buyer type, product requirements, estimated quantity, destination and message. We also retain the inquiry page, first page visited in that browser session, referring website and campaign parameters when available so we can understand how buyers find us. If you contact us by email or WhatsApp, we receive the information you choose to send.
How we use information
We use inquiry information to respond, clarify specifications, prepare quotations, coordinate samples, maintain business records, prevent misuse and improve our B2B sourcing service. We do not use this website to process consumer payments.
Service providers and transfers
We use service providers for website hosting, database infrastructure and communications. These providers may process data in countries other than yours under their own security and privacy commitments. Information may also be shared with relevant production or logistics partners when necessary to evaluate or fulfill your request.
Retention and security
We retain inquiry information only for as long as reasonably needed for follow-up, business records, dispute prevention and legal obligations. We apply reasonable technical and organizational safeguards, but no internet transmission or storage system is completely secure.
Your choices
You may ask us to access, correct or delete your inquiry information, or object to further contact, subject to applicable law and legitimate recordkeeping needs.
Contact intent and internal traffic
With analytics permission, clicks on our email and WhatsApp links may be recorded with the page, product and available referral or campaign information. A click is not evidence that a message was sent. We do not receive your email or WhatsApp message content merely from a click. Administrators can exclude future visits on their own browser using a local browser preference. Identified test records are excluded from source reporting without deleting original business records.
Cookies and technical data
The website and its hosting providers may process basic technical data needed for security, delivery and performance. With your permission, we use Google Analytics to understand visits, product interest and inquiry actions. You may decline optional analytics in the consent notice. We do not use analytics data to process consumer payments.
Contact
For privacy questions or requests, email strandgatehair@163.com.